You have 14 calendar days after receiving your order to return any item(s) for an exchange, credit, or refund.
Returned items must be unworn and, where applicable, returned with any packaging and all the original tags still attached to the garment.
To initiate a return/exchange please go to https://www.royalmail.com/track-my-return#/details/7910.
The return postage has a fee of £3 and will be deducted from the refund of your order.
For international customers, you have 14 calendar days of receiving your order to get in touch with us through sales@intro-clothing.com in order to get a returns authorization.
We will not acept a return if we weren't contacted previously.
Please note that we do not provide return labels for international orders.
After receiving the authorisation, you have a further 14 calendar days to return your item(s) to us. After this time, we will not be able to accept any returns.
We have extended our usual returns policy during the festive period.
We will refund for items purchased online until Sunday 5th January 2025.
Items must be returned unworn and in perfect condition within their original packaging.
Please note: For hygiene reasons we can not accept any returns on underwear or socks.